All Products are covered by a two-year warranty against any faulty design, materials and workmanship.
If a product does not work on arrival, or up to a maximum period of four weeks from the date of dispatch of the Product, it should be returned to the dealer/retail outlet from where is was purchased for exchange (subject to stock availability). If the faulty unit was part of a kit, the dealer/retailer may choose to only replace the unit and not the entire kit.
Alternatively the dealer may offer to repair the unit as soon as possible at no charge.
If neither an exchange nor repair is possible for the faulty unit, then a full refund may be made.
If a warranty fault occurs after the initial four-week period (and within the maximum two year warranty period), then the unit should be returned to the dealer, who will arrange to repair the unit as soon as possible, at no charge.
Consumables on all Bowens products are not covered by this warranty unless such damage arises from a material or manufacturing defect in the case of capacitors and Travelpak batteries, which are covered for one year from point of purchase; other consumable parts, such as those made of glass (e.g. flashtubes, modelling lamps and glass covers) are specifically excluded.
Should a unit be returned at any time within the two year warranty period, and it is judged to have experienced any of the following;
Failure to follow working instructions correctly, Accidental or willful damage, Misuse, Alteration or repair by a non authorised Bowens service/repair centre, then the warranty will be deemed invalid and any repairs required will be payable by the owner.
The dealer, in advance of undertaking any work that may be required, should notify the cost of any repairs to the owner.
No warranty repairs can be undertaken to any units without proof of purchase.
All warranty repairs or returns must be conducted with the dealer from where the product was purchased.
Other terms and conditions may be applicable in specific countries, if stated at the time of purchase.